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Apache TomEE Support?
You are in the right spot! Leverage Our Decades of Expertise & Commitment to the Apache TomEE Project for Reliable, High-Performance Enterprise Support
Schedule a call or get a quote
Benefits
Tomitribe Enterprise Support
- 24/7 support directly from Apache Committers
- 1 hour response-time
- Unlimited support incidents
- Fast bug fixes & security patch turnaround
- Production & Development support
- CVE Patching
- And much more
What Does Tomtribe Enterprise Support Cover?
Tomtribe Subscription Levels
Subscription Level
Bronze
Silver
Gold
Core Count
64 cores
120 cores
248 cores
Apache Tomcat
✓
✓
✓
Apache TomEE
✓
✓
✓
Apache ActiveMQ
✓
✓
✓
SLA
24x7
24x7
24x7
Response Time
1hr
1hr
1hr
Incidents
unlimited
unlimited
unlimited
CVE Patching
unlimited
unlimited
unlimited
Developer Questions
1 parallel
2 parallel
4 parallel
Admin Contacts
2
3
4
Phone, Email, Portal
✓
✓
✓
Professional Services
3 days
5 days
10 days
Training
2 days
3 days
5 days
Feature Development
10 days
17 days
25 days
“It is very valuable for DFS to have a reliable partner to provision patches for the Open Source products in our production environments. We trust Tomitribe to provide us with security patches at short notice.”
Manfred KempfHead of AIS & IDP Systems at DFS Deutsche Flugsicherung
“Ridango's endorsement of Tomitribe demonstrates our commitment to maintaining a robust and secure infrastructure, with Tomitribe serving as a trusted partner for handling critical security updates.”
Ziga PodgrajsekHead of IT at Ridango AS
How We Count Cores
Our subscription levels are based on the core count allocated to the Java process where TomEE runs, whether in virtual, containerized, or bare-metal environments.
Still not sure what your core count is?
Clarify your Core Count
Concerned about the risk posed by your unpatched TomEE version?
Check what CVEs are affecting your system and reach out to us, we will help you assess and react appropriately. Tomitribe offers meticulously patched binaries for Tomcat, TomEE, and ActiveMQ. Visit our policy page for comprehensive maintenance date information.
Frequently Asked Questions
How are cores counted?
We consider the total number of cores—whether physical or virtual—across all instances of TomEE, Tomcat, and ActiveMQ when determining support coverage. This means every core running our binaries needs to be included under your support subscription.
Our approach ensures comprehensive support for your entire infrastructure, providing you with the necessary resources and expertise to maintain optimal performance and security for all your Tomitribe-supported applications.
For a more detailed description and examples please visit the subscription guide page
Do you offer CVE Patches & Notification?
In 2 years Tomitribe support has patched over 80 CVEs on Apache Tomcat, TomEE & ActiveMQ. Our teams work together to make surviving the frequency of CVEs possible. For more info visit our CVE Support Page.
Partnership Rewards
The Tomitribe Community Partnership Program is a rewards program designed to reduce the total cost of ownership of open source for our best customers. Modeled after a frequent flyer program, Enterprise Subscribers are rewarded with complimentary services that include time with the Tribe.
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Included Professional Services, Training, Feature Development days are free rewards and not redeemable for cash
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Free rewards cannot be exchanged or traded and are non-transferable to other services or offerings
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Unused free rewards expire at the end of the service term
For more info visit Tomitribe Community Partnership Program
Enterprise Support
Our support team has a collective experience of over 50 years of contribution to Apache TomEE, Open Source software development, and frequent speakers at technology conferences. Read more
Apache TomEE Technical Content
The latest TomEE blog post written by the Tomitribe support team.
Get a Quote or Schedule a call with our Support & Sales Team.
To get a quote for support:
- Please fill in all required info and the “Core Count” field. If you are not sure how to count them here is some guidance. “How to Count Your Cores“
What to expect during the call (est. 30-40 minutes):
- A brief conversation about your organization’s needs and requirements.
- A slide deck of our yearly support subscription offers with Q & A
- Tailor quotation based on your needs and requirements
- No commitment whatsoever
We are looking forward to discussing your organization’s needs for support.
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